Privacy Policy

Last updated: 16 January 2026

Who We Are

Business name: Renier Janse van Rensburg trading as GrowthPains
Address: Wey House, 15 Church Street, Weybridge, Surrey, KT13 8NA
Email: hello@growthpains.com

We are the data controller for personal data processed through this website and our systems.

Personal Data We Collect

We may collect and process:

  • Name

  • Email address

  • Phone number

  • Business name and role

  • Enquiry details and messages

  • Booking information

  • Website usage data (cookies, analytics)

  • Marketing interaction data

We do not intentionally collect special category data.

How We Collect Data

  • Website contact and booking forms

  • Email and direct communication

  • CRM and workflow tools (including GoHighLevel)

  • Cookies and analytics technologies

Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contract – to provide services or respond to enquiries

  • Legitimate interests – to operate and improve our business

  • Consent – for marketing and non-essential cookies

  • Legal obligation – accounting and regulatory requirements

How We Use Your Data

We use personal data to:

  • Respond to enquiries and provide services

  • Manage bookings and client relationships

  • Send service-related communications

  • Send marketing communications (where consent is given)

  • Analyse website performance and improve marketing

  • Meet legal and regulatory obligations

Marketing & Advertising

We use marketing and analytics tools, including Meta Platforms, Inc. (Facebook), to measure advertising performance and improve relevance.

This includes use of the Meta (Facebook) Pixel with Automatic Advanced Matching, which may securely match hashed contact data (such as email address or phone number, where provided) with Meta user accounts.

You will only receive marketing communications if you have opted in. You can unsubscribe at any time.

Cookies & Tracking

We use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse traffic and usage

  • Measure marketing effectiveness

Non-essential cookies are only set with your consent.

See our Cookie Policy for full details.

Sharing Your Data

We may share data with trusted service providers such as:

  • Website hosting and analytics providers

  • CRM and automation platforms (e.g. GoHighLevel)

  • Marketing platforms (e.g. Meta, Google)

  • Professional advisers (upon mutual agreement)

We do not sell personal data.

International Transfers

Some providers may process data outside the UK. Where this occurs, appropriate safeguards (such as UK-approved data transfer agreements) are in place.

Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 24 months

  • Client data: duration of relationship plus legal retention periods

  • Marketing data: until consent is withdrawn

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

You may also complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk.

Data Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.